Be nice for a second and you’ll be remembered an entire life
Today I was commuting back home from agency by subway train when I saw a man that looked familiar to me. “Hey! I know this man, but from where…? I had a positive experience with him…” I told myself without a great effort to remember him and in the next second I knew. “Ah! He is the butler / waiter from JW Marriott Grand Hotel I met nine months ago and who was so nice to me. How cool!” The agency I intern for organized an event at the hotel and I was there to help and learn.
I was at a registration desk when this 40 years old + butler / waiter came to me and asked me if I feel fine, if I’m tired, filled the glasses and asked if I want something. He was busy with the lunch arrangements and was on his way to kitchen but he stopped and cared. I was impressed he talks to interns and has an empathetic attitude. He stood out from all the other hotel staff members. The conversation lasted about 20 seconds but it had a great impact on me.
If the subway train wouldn’t be crowded I would have told him I am happy to see him again and why do I remembered about him. Because he was nice in a genuine way.
This meeting on the subway today was such a small thing, almost insignificant you might think but I feel it made my day. It’s nice to see that nice people you once met are fine.
Kindness, caring and amiability touch my heart when it’s about customer service. My brand preference is based very much on the quality of human interaction. I love to support and encourage people to be nice.
Once, I forgot my rail transportation card in another station and the woman from the information desk at the destination, instead of handing me a form and tell me good-bye, she called her contacts 200 miles away and told me the exact location where my card was. She cared. I wanted to reward and encourage her to keep up the good job so I wrote and sent a Thank you letter to the company. After weeks, when I used the information desk again, she remembered me and said “thank you for your appreciation”. Well, don’t stop caring! Never. On the other side of that window is someone just like you, human.
I don’t take amiability and caring for granted and I think we should always encourage people to care and do something that motivates them to keep up the good work. It might be a comment about how we feel about what they did for us, it might be a recommendation letter, a thank you letter, it might be a symbolic present, something that can say you made me feel good and I totally like you! And moreover, thank you letter makes you sure this people don’t get fired, but promoted.
Today I’ve learnt this: Be nice to me for a second and I’ll remember you an entire life.
I’m sharing this blog post with all those who were nice and kind to me at some point in my life. It might have been a 10 seconds conversation, a couples of tweets or a relationship. I’ll remember you an entire life. Thank you. Cheers! : ) (totally like you!)
Why National Geographic articles are amazing
The National Geographic Magazine always attract me. It has something special and it is different by what I read. And now I’m going to highlight what are those qualities that make the articles so special.
It’s the human factor of writing. All the articles are “human” and the story owns the main role. People matter and the story includes not only facts but inspires those feelings to the reader.
The start and closure are most important and emotional parts of the article. Just look how the following two articles begin:
“There was something strangely touching about her fingertips. Everywhere else about her person all human grace had vanished.” Chip Brown in NGM (see article) – about the discovery of a new mummy
“The young man in the shorts and sleeveless T-shirt stands in his pirogue and pulls it upstream with a long bamboo pole” Robert Draper in NGM (see article) – about the biological richness of Madagascar
- it’s about somebody or about a community
- it’s about personal experiences
- it’s about an impact to people’s lives or feelings regarding an issue
- it’s visual
The closure respects the style.
“It struck me how much more of Hatshepsut was alive in her texts, where even after so many thousands of years, you can still feel the flutter of her heart.” Chip Brown in NGM (see article)
“Then he strolls outside and, until the arrival of the plane, leans contentedly against a fruit stand and drinks from a coconut with the other villagers—no different from the rest of them, a man of the people, one who knows their mind … and one who provides, at least for today.” Robert Draper in NGM (see article)
So the end,
- rises questions and lets the reader conclude
- it’s about personal experiences and feelings about the whole experience
- it emphasizes the consequences of the situation presented